Privacy Policy

Effective Date: February 2026

Last Updated: February 2026

This Privacy Policy explains how Prestige Home Health Care (“we”, “our”, or “us”) collects, uses, discloses, and protects personal and medical information obtained through our website, telemedicine platforms, home healthcare services, and related digital systems. We are committed to safeguarding the privacy and confidentiality of our patients, clients, and website visitors in accordance with applicable data protection laws in Kenya and international best practices in healthcare data security.

1. Information We Collect

We may collect and process the following categories of information:

• Personal Identification Information: Name, phone number, email address, physical address, gender, and age.
• Medical Information: Medical history, symptoms, prescriptions, diagnosis details, laboratory results, and clinical notes shared during consultations.
• Billing and Payment Information: Payment records, invoices, transaction references, and insurance details where applicable.
• Technical Data: IP address, browser type, device information, and usage data collected via cookies and analytics tools.
• Communication Records: Messages, call logs, telemedicine session details, and email correspondence with our team.

2. How We Collect Information

We collect information through the following channels:

• Patient registration forms (online or physical)
• Telemedicine consultations and digital health platforms
• Home healthcare service requests and follow-ups
• Email, phone calls, and WhatsApp communication
• Website contact forms and newsletter subscriptions
• Cookies and website analytics tools

3. Purpose of Data Collection

Your information is collected and used for the following purposes:

• Providing home healthcare and telemedicine services
• Patient assessment, diagnosis, treatment, and follow-up care
• Appointment scheduling and service coordination
• Billing, invoicing, and payment processing
• Medical record keeping and clinical documentation
• Sending service updates, health tips, and reminders
• Improving our website, services, and patient experience
• Compliance with medical, legal, and regulatory obligations

4. Legal Basis for Processing

We process personal and medical data based on one or more of the following lawful grounds:

• Your explicit consent for healthcare services
• Performance of a medical service contract with you
• Compliance with legal and regulatory requirements
• Protection of vital health interests
• Legitimate interests in delivering safe and effective healthcare

5. Confidentiality of Medical Information

All medical records and consultation details are treated as strictly confidential. Access is limited only to authorized medical professionals and administrative staff directly involved in your care and service delivery. We implement strict internal controls to prevent unauthorized disclosure or misuse of patient health data.

6. Data Sharing and Disclosure

We may share your information only when necessary and under strict confidentiality obligations, including:

• Licensed doctors, nurses, and healthcare professionals providing your care
• Laboratories, pharmacies, and diagnostic partners involved in treatment
• Payment processors and billing service providers
• Technology providers supporting our telemedicine and patient monitoring systems
• Regulatory authorities where disclosure is required by law

We do not sell, rent, or trade personal or medical information to third parties for marketing purposes.

7. Data Security Measures

We implement robust technical and organizational security measures to protect personal and medical data, including:

• Secure servers and encrypted data transmission
• Role-based access control for medical records
• Password-protected systems and audit logs
• Secure telemedicine and communication platforms
• Regular system monitoring and cybersecurity safeguards

8. Data Retention

We retain personal and medical records only for as long as necessary to fulfill healthcare, legal, and regulatory requirements. Retention periods may vary depending on the nature of the medical service provided and applicable healthcare record retention laws.

9. Cookies and Website Tracking

Our website uses cookies and analytics tools to enhance user experience, understand website usage, and improve service delivery. Cookies do not store sensitive medical information. You may disable cookies in your browser settings; however, some website features may not function properly.

10. Your Rights

You have the following rights regarding your personal data:

• The right to access your personal and medical records
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of data where legally permissible
• The right to object to certain types of data processing
• The right to withdraw consent at any time, subject to medical and legal obligations

To exercise these rights, you may contact us using the details provided below.

11. Third-Party Links

Our website may contain links to third-party platforms such as payment gateways or telemedicine tools. We are not responsible for the privacy practices of external websites, and users are encouraged to review their respective privacy policies before providing personal information.

12. Children’s Privacy

Our services may involve care for minors, but personal data of children is collected and processed only with the consent of a parent or legal guardian and solely for medical care purposes.

13. International Data Transfers

Where digital systems or cloud-based platforms are used, your data may be processed on secure servers located outside Kenya. In such cases, we ensure that adequate data protection safeguards are in place to maintain confidentiality and security standards equivalent to local legal requirements.

14. Policy Updates

We may update this Privacy Policy periodically to reflect changes in legal requirements, medical practices, or digital service enhancements. Updated versions will be published on this page with a revised effective date.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Prestige Home Health Care
5th Avenue Suites – Upper Hill, Nairobi
Phone: +254 740 532 543
Email: [email protected]