Medical Disclaimer & Telemedicine Consent

Effective Date: 2026

Last Updated: 2026

At Prestige Home Health Care, we are committed to providing safe, professional, and ethical healthcare services. This page outlines important information regarding the nature of the medical content on our website, the limitations of telemedicine services, and the patient consent required for virtual consultations.

1. Medical Disclaimer

All content on the Prestige Home Health Care website, including articles, health tips, calculators, videos, or other educational materials, is provided for general informational and educational purposes only. While we strive for accuracy and reliability, the content is not intended as a substitute for professional medical advice, diagnosis, or treatment.

• Do not rely solely on website content to make healthcare decisions.
• Always seek advice from a licensed healthcare professional for any medical concern.
• Emergency situations require immediate attention at a hospital or local emergency services.
• The Company is not liable for any harm, injury, or health consequences resulting from reliance on website information.

2. Telemedicine Services

Telemedicine involves the delivery of healthcare services via digital platforms, including video calls, phone calls, and chat consultations. While telemedicine allows for convenient access to healthcare, it has inherent limitations compared to in-person visits.

• Clinical assessments are based on information provided by the patient and may not detect all health issues.
• Physical examinations, laboratory tests, and imaging may be recommended when necessary.
• Technical issues such as connectivity, software errors, or device malfunctions may impact the quality of consultation.
• Prescriptions provided through telemedicine are subject to local regulations and may be restricted depending on the condition or medication.

3. Patient Responsibilities During Telemedicine

Patients are expected to:

• Provide complete, accurate, and up-to-date medical information.
• Ensure a private, safe, and appropriate environment during virtual consultations.
• Follow the clinician’s instructions carefully and report any changes in condition promptly.
• Use secure and supported devices for video or audio consultations.

4. Telemedicine Consent

By using our telemedicine services, you acknowledge and consent to the following:

• You understand the benefits and limitations of telemedicine.
• You authorize licensed healthcare professionals at Prestige Home Health Care to provide medical care via virtual consultation.
• You consent to the use of electronic communication for diagnosis, treatment, and follow-up.
• You understand that telemedicine may not be sufficient for all conditions, and an in-person visit may be required.
• You understand that electronic communications may be subject to technical failures, and Prestige Home Health Care is not responsible for issues beyond our control.
• You agree to protect your login credentials, devices, and personal health information during virtual consultations.

5. Confidentiality & Data Protection

All patient information shared during telemedicine consultations is handled in accordance with our Privacy Policy. Confidentiality is maintained, and data is only accessed by authorized personnel for the purposes of providing care, documentation, and follow-up.

6. Limitations of Liability

Prestige Home Health Care and its staff are not liable for:

• Misdiagnosis or incomplete assessment due to limitations of telemedicine
• Technical failures that affect communication quality
• Delays in response caused by connectivity issues or patient unavailability
• Patient decisions made without consulting a licensed clinician

7. Acknowledgment

By using our telemedicine services or accessing medical content on our website, you confirm that you have read, understood, and agreed to this Medical Disclaimer & Telemedicine Consent in full.

8. Contact Information

Prestige Home Health Care
5th Avenue Suites – Upper Hill, Nairobi
Phone: +254 740 532 543
Email: [email protected]