Patient Rights & Responsibilities

Effective Date: 2026

Last Updated: 2026

At Prestige Home Health Care, we are committed to providing high-quality, safe, and ethical healthcare services. Our patients have both rights and responsibilities to ensure effective, respectful, and safe care delivery. This document outlines these rights and responsibilities for your reference.

1. Patient Rights

As a patient, you are entitled to:

• Respect and Dignity: Receive care that respects your privacy, culture, and personal values.
• Informed Consent: Be informed about your diagnosis, treatment options, risks, and benefits, and provide consent before care is provided.
• Confidentiality: Expect that all personal and medical information is kept confidential and shared only with authorized personnel.
• Access to Care: Receive timely, safe, and appropriate medical attention, including home healthcare and telemedicine services.
• Participation in Care: Be involved in care decisions, including planning, treatment choices, and follow-ups.
• Quality and Safety: Receive care in a safe environment with qualified healthcare professionals adhering to clinical best practices.
• Information Access: Access your medical records, test results, and treatment history upon request.
• Complaints and Feedback: Express concerns or provide feedback without fear of retaliation, and expect a timely response.

2. Patient Responsibilities

To ensure effective care, patients are expected to:

• Provide Accurate Information: Share complete, truthful, and up-to-date personal and medical history.
• Follow Treatment Plans: Adhere to prescribed medications, therapies, and follow-up instructions.
• Respect Healthcare Staff: Treat all staff and other patients with courtesy and respect.
• Keep Appointments: Arrive on time for scheduled visits, and notify us in advance of any cancellations or changes.
• Safe Environment: Ensure a safe and clean environment for home healthcare visits.
• Financial Responsibility: Ensure timely payment for services rendered, including co-pays or fees for home visits and consultations.
• Engage in Care Decisions: Participate actively in treatment discussions and ask questions when necessary.
• Compliance with Policies: Follow facility and telemedicine platform rules and guidelines during care.

3. Reporting Concerns

If you believe your rights have been violated or have concerns about care quality, please contact our patient relations team promptly. We take all complaints seriously and investigate thoroughly to ensure resolution and improvement.

4. Contact Information

Prestige Home Health Care
5th Avenue Suites – Upper Hill, Nairobi
Phone: +254 740 532 543
Email: [email protected]

By receiving services from Prestige Home Health Care, you acknowledge that you have read and understood your rights and responsibilities, and agree to cooperate in ensuring safe, ethical, and effective care delivery.